Privacy policy
Our contact details
Name: Energy Smart
Address: 9 Wedgwood Road, Bedford, MK41 7NW
Phone Number: 01234 294873
E-mail:[email protected]
The type of personal information we collect
We currently collect and process the following information:
- Personal identifiers, contacts and characteristics (for example, name and contact details)
- Photographs of the property relating to the assessment we have undertaken.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- To provide an Energy Performance Certificate (EPC)
- To access grant funding for energy saving improvements on your property.
- We also receive personal information indirectly, from the following sources in the following scenarios:
- If we are asked to carry out a survey on behalf of a third party such as an estate agent, or a managing agent for grant funding.
We may share this information with our accreditation body who are required to audit a certain percentage of our work. With a 3rd party organisation who will deliver energy saving improvements to your home.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us by email or phone as shown in our contact details.
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.
How we store your personal information
Your information is securely stored.
We keep your personal information for a period of 15 years. We will then dispose your information by removing all records relating to your assessment from our database.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at [email protected], 9 Wedgwood Road, Bedford, MK41 7NW or by phone on 01234 294873 if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected]
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
ICO website: https://www.ico.org.uk